Feedback and Complaints
Talk to Us
Meraki Foundation welcomes feedback and complaints. Feedback helps us understand what is working well and where improvements are required. Participants, families, carers, children, and young people are encouraged to speak up at any time. Feedback and complaints can be made verbally or in writing and may be submitted anonymously. All matters are taken seriously and managed respectfully, promptly, and without fear of retribution.
Feedback or complaints can be submitted by contacting us directly, submitting a Feedback and Complaints Form, or by completing the Contact Us form on our website.
Phone: (02) 4607 7562
Head Office: Unit 2/9 Maxwell Place, Narellan, NSW
Complaint Management
Meraki Foundation manages feedback and complaints in accordance with its Complaints Management Policy, the NDIS Practice Standards, and the NSW Child Safe Standards. All complaints are recorded, assessed, and investigated fairly. We will acknowledge your complaint and provide information about the outcome.
Support is available to assist you to make a complaint, including access to an advocate or support person. A copy of the Meraki Foundation Complaints Management Policy and Feedback & Complaints Form is available on request or can be downloaded below.
Further Action - NDIS
If you are not satisfied with the outcome of a complaint relating to NDIS supports or services, you may make a complaint directly to the NDIS Quality and Safeguards Commission.
Website: NDIS Commission - Complaint About Provider or Worker
Phone: 1800 035 544
TTY: 133 677
Further Action - Children and Young People
If your complaint relates to the safety, wellbeing, or conduct of workers providing services to children or young people, and you are not satisfied with the outcome, you may contact the Office of the Children’s Guardian (NSW).
Website: OCG - Making a Complaint
Concerns about the immediate safety of a child or young person should be reported to Police or the NSW Child Protection Helpline on 132 111